Privacy Policy
Last Updated: April 11, 2026
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1. Introduction
Woking Cars ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi services, visit our website, or interact with us via phone or in person.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your privacy rights are at the core of how we operate.
2. Information We Collect
2.1 Personal Information You Provide
| Information Type | Examples | Purpose |
|---|---|---|
| Contact Details | Name, phone number, email address | To confirm bookings and communicate about your ride |
| Booking Information | Pickup/drop-off addresses, journey details, flight numbers | To provide the taxi service you requested |
| Payment Information | Credit/debit card details, billing address | To process payments securely |
| Account Information | Username, password, booking history | If you create an account with us |
| Communications | Emails, phone call recordings, chat messages | Customer service and quality monitoring |
2.2 Information Collected Automatically
| Information Type | Examples | Purpose |
|---|---|---|
| Location Data | GPS coordinates, pickup location | To connect you with nearby drivers and provide accurate ETAs |
| Device Information | IP address, browser type, operating system | To improve our website and app functionality |
| Usage Data | Pages visited, time spent on site, referral source | To analyze and enhance user experience |
| Cookies | Session cookies, preference cookies | To remember your preferences and improve site performance |
Cookie Consent
We use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. Manage Cookie Settings
3. How We Use Your Information
We use your personal information for the following purposes:
To Provide Services
Process your bookings, connect you with drivers, and complete your journeys
To Communicate
Send booking confirmations, updates, and respond to your inquiries
To Process Payments
Handle transactions securely and prevent fraud
To Improve Services
Analyze usage patterns and enhance customer experience
Legal Compliance
Meet regulatory requirements and protect legal rights
Marketing
Send promotions and offers (only with your consent)
4. Legal Basis for Processing (UK GDPR)
Under UK GDPR, we process your data on the following bases:
Contract
To fulfill our taxi service agreement with you
Legitimate Interests
To improve our services, prevent fraud, and ensure safety
Consent
For marketing communications and optional data collection
Legal Obligation
To comply with tax, licensing, and regulatory requirements
6. Data Retention
We retain your personal information only as long as necessary:
Booking Records
For accounting, tax, and legal purposes
Account Information
Stored until you delete your account or request removal
Payment Information
Retained according to financial regulations (typically 6 years)
Call Recordings
For quality monitoring and training purposes
Marketing Preferences
Stored until you withdraw your consent
7. Your Rights
Under data protection laws, you have the following rights:
Right to Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your data ("right to be forgotten")
Right to Restriction
Limit how we use your data
Right to Portability
Receive your data in a portable format
Right to Object
Object to processing for marketing or legitimate interests
To exercise any of these rights, contact us at privacy@wokingcars.co.uk or call 01483 740 888
8. Data Security
We implement robust technical and organizational measures to protect your information:
Encryption
SSL/TLS encryption for all data transmission
Firewalls
Advanced firewall and intrusion detection systems
Access Control
Strict access controls and multi-factor authentication
Regular Audits
Regular security audits and updates
Staff Training
Regular data protection training for all staff
Monitoring
24/7 security monitoring and incident response
We are committed to maintaining the highest standards of data security
9. Contact Us
If you have questions about this Privacy Policy or how we handle your data:
Your Rights with ICO
You have the right to lodge a complaint with the Information Commissioner's Office (ICO):
www.ico.org.uk